Maximum Mobility is committed to protecting your privacy and handling your personal data responsibly.
This Privacy Policy explains how we collect, use and protect your information when you visit www.maximummobilityscooters.co.uk or make a purchase from us.
Maximum Mobility
15 John F. Kennedy Walk
Tipton DY4 0SF
United Kingdom
Phone: +44 7426 414608
We operate from Tipton and supply mobility scooters across the United Kingdom.
1. Information We Collect
We may collect and process the following personal data:
• Full name
• Billing and delivery address
• Email address
• Telephone number
• Payment details (processed securely via third-party providers)
• Order history
• IP address
• Website usage data (via cookies and analytics tools)
We only collect information that is necessary to provide our services.
2. How We Use Your Information
We use your personal data to:
• Process and fulfil orders
• Arrange delivery
• Provide customer support
• Send order confirmations and updates
• Comply with legal obligations
• Improve our website and services
• Prevent fraud
We do not sell your personal data to third parties.
3. Legal Basis for Processing
Under UK GDPR, we process personal data on the following legal bases:
• Contract – to fulfil your order
• Legal obligation – to comply with tax and consumer law
• Legitimate interests – to operate and improve our business
• Consent – where required (for marketing communications)
4. Payment Processing
Payments are processed securely through trusted third-party payment providers. We do not store full card details on our servers.
Payment providers may include services such as Stripe, PayPal or other secure gateways integrated into WooCommerce.
5. Cookies & Website Tracking
Our website uses cookies to:
• Enable essential website functionality
• Remember items in your basket
• Analyse traffic and user behaviour
• Improve performance
You may disable cookies in your browser settings; however, some website features may not function correctly.
If you use tools such as Google Analytics or Meta Pixel, this must also be disclosed in your cookie banner.
6. Marketing Communications
If you opt in to receive marketing emails, we may send occasional updates about new products or offers.
You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
We will never send marketing communications without your consent.
7. Data Retention
We retain personal data only for as long as necessary to:
• Fulfil the purposes outlined in this policy
• Comply with legal, tax and accounting requirements
• Resolve disputes
Order data is typically retained for a minimum of 6 years for tax compliance.
8. Sharing Your Data
We may share your data with:
• Delivery companies
• Payment processors
• IT and website service providers
• Professional advisers where required
All third parties are required to respect the security of your personal data and process it lawfully.
9. Your Rights
Under UK data protection law, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to processing
• Request data portability
• Withdraw consent at any time
To exercise your rights, please contact us using the details provided above.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse or disclosure.
Our website uses SSL encryption to secure data transmitted between your browser and our servers.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of other sites.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. The latest version will always be published on this page.
