These Terms & Conditions govern the use of this website and the purchase of products from Maximum Mobility.
By accessing our website or placing an order, you agree to be bound by these terms.
Business Details:
Maximum Mobility
15 John F. Kennedy Walk
Tipton DY4 0SF
United Kingdom
Phone: +44 7426 414608
Website: www.maximummobilityscooters.co.uk
Maximum Mobility operates from Tipton and supplies mobility scooters across the United Kingdom.
1. Use of Website
You agree to use this website only for lawful purposes. You must not misuse this website, attempt to gain unauthorised access, or interfere with its proper operation.
We reserve the right to modify or withdraw website content without notice.
2. Product Information
We aim to ensure that all product descriptions, images, specifications and prices are accurate.
However:
• Images are for illustrative purposes only
• Colours may vary due to screen settings
• Specifications may change without prior notice
If we discover an error in pricing or product information, we reserve the right to cancel or amend an order before dispatch.
3. Orders & Acceptance
When you place an order, you will receive an order confirmation email. This does not constitute acceptance of your order.
A contract is formed only once your order has been dispatched or confirmed as ready for collection.
We reserve the right to:
• Refuse or cancel orders
• Limit quantities
• Cancel orders due to pricing errors
If payment has already been made, a full refund will be issued.
4. Prices & Payment
All prices are shown in GBP (£).
Where applicable, VAT is included unless a valid VAT exemption declaration is completed at checkout.
Payment must be made in full before dispatch unless finance has been approved through a third-party provider.
We reserve the right to change prices without notice.
5. VAT Relief
VAT relief is available for eligible customers with long-term illnesses or disabilities.
By claiming VAT exemption, you confirm that:
• You meet the eligibility criteria
• The product is for personal use
• The information provided is accurate
Providing false information may constitute a criminal offence.
6. Delivery
Delivery information, timeframes and charges are outlined on our Delivery Information page.
Delivery dates are estimates and not guaranteed.
Risk passes to the customer upon delivery.
It is the customer’s responsibility to ensure access is suitable for delivery.
7. Returns & Cancellations
Your rights to cancel and return goods are governed by UK consumer law and outlined in our Returns & Refund Policy.
If you cancel within the statutory 14-day cooling-off period, you must return the goods at your own cost unless the item is faulty.
Returned goods must be in acceptable condition.
8. Warranty
New products are covered by the manufacturer’s warranty, subject to their terms and conditions.
Used products may include limited warranty coverage where stated.
Warranty does not cover:
• Normal wear and tear
• Misuse or accidental damage
• Improper maintenance
Your statutory rights remain unaffected.
9. Limitation of Liability
To the fullest extent permitted by law, Maximum Mobility shall not be liable for:
• Indirect or consequential losses
• Loss of income or profits
• Delays outside our reasonable control
Nothing in these terms excludes liability for death or personal injury caused by negligence or fraud.
10. Product Use & Responsibility
It is the customer’s responsibility to ensure the mobility scooter is suitable for their individual needs.
We recommend reading all manufacturer instructions before use.
Proper charging, storage and maintenance must be followed to ensure safe operation.
11. Force Majeure
We are not liable for failure or delay in performance caused by events beyond our reasonable control, including:
• Supplier delays
• Transport disruption
• Natural disasters
• Government restrictions
12. Privacy
Your personal information is handled in accordance with our Privacy Policy.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time.
The latest version will always be published on this page.
