At Maximum Mobility, we understand that purchasing a mobility scooter is an important investment. We aim to provide reliable products and clear warranty information so you can buy with confidence.

As a UK mobility equipment supplier based in Tipton, we supply scooters from established manufacturers known for quality and durability. Warranty terms vary depending on the brand and model purchased.

Manufacturer Warranty
Most new mobility scooters come with a manufacturer’s warranty. This typically covers manufacturing defects in materials or workmanship for a specified period.

Warranty periods commonly include:

  • Frame warranty (often longer-term, e.g. 12–36 months depending on brand)

  • Parts warranty (usually 12 months)

  • Battery warranty (often limited and time-specific)

Exact coverage and duration will be detailed on the individual product page or within the manufacturer’s documentation supplied with the scooter.

We supply recognised brands such as:

  • Drive DeVilbiss Healthcare

  • Pride Mobility

  • Kymco Healthcare

Each manufacturer sets its own warranty terms, conditions and exclusions.

What the Warranty Covers
A standard manufacturer warranty generally covers:

  • Mechanical faults due to manufacturing defects

  • Electrical faults not caused by misuse

  • Structural defects within the warranty period

If a fault arises during the warranty period, the manufacturer may offer repair, replacement parts or replacement of the product depending on the issue.

What the Warranty Does Not Cover
Warranties typically do not cover:

  • General wear and tear

  • Damage caused by misuse, neglect or accidents

  • Water damage or improper storage

  • Consumable items such as tyres, bulbs or brake pads (unless faulty)

  • Battery performance decline due to improper charging practices

It is important to follow the manufacturer’s usage and charging guidelines to maintain warranty validity.

Used Mobility Scooters
Used mobility scooters may come with a limited warranty period, depending on the individual product and agreement at the time of purchase.

Details of any warranty provided with a used scooter will be clearly stated before purchase.

Your statutory rights under UK consumer law remain unaffected.

Making a Warranty Claim
If you believe your mobility scooter has developed a fault covered under warranty, please contact us as soon as possible with:

  • Your name and order number

  • The make and model of the scooter

  • A clear description of the issue

  • Photos or videos where possible

Contact Details:

Maximum Mobility
15 John F. Kennedy Walk
Tipton DY4 0SF
United Kingdom
Phone: +44 7426 414608

We will assess the issue and advise on the next steps, which may include troubleshooting guidance, repair arrangements or liaising directly with the manufacturer.

Statutory Rights
This warranty policy is provided in addition to your legal rights under the Consumer Rights Act 2015. If a product is faulty, not as described or not fit for purpose, you may be entitled to repair, replacement or refund in accordance with UK law.

At Maximum Mobility, we are committed to providing dependable products and clear after-sales support. If you have any questions about warranty coverage before purchasing, please contact our team for guidance.